The Organization Chart of a Hotel
A hotel is a property that provides accommodation and services like food and beverages to its guests. It can be distinguished from similar properties by its unique features, which may include the number of rooms, facilities like business meeting venues, swimming pools and recreation areas and so on. Hotels are classified according to their star rating and have different departments whose functionalities differ from one another. These departments are grouped as revenue earning and support departments. The revenue earning departments are those that directly generate revenue for the hotel while the supporting departments help in generating revenue indirectly. The revenue earning departments are front office, food and beverage and the hotel operated shops. The supporting departments are human resources, maintenance and purchasing.The hotel industry is a large one, and it is important to understand the differences between hotels and motels to make informed decisions about the type of lodging that is best for you. While both hotels and inns offer lodging, motels are designed for motorists while hotels are larger establishments that typically offer amenities like concierge services and on-site restaurants. In addition, the target audience and guest preferences differ between motels and hotels, which affects marketing strategies.Hotels are generally located in the heart of a city and are close to the major shopping and business areas, theatres and public offices. In contrast, motels are often located on the outskirts of the city and offer limited facilities to meet the needs of their guests. The difference between a hotel and a motel can be determined by the level of service, amenities and price that each offers its guests.To function effectively, a hotel requires a formal structure that defines the distribution of responsibilities and powers among its various departments. This is known as the organization chart and it determines how information flows through a hotel. It also helps in achieving its objectives and goals.The organizational chart is comprised of a series of horizontal and vertical lines that represent the hierarchies of functions within a hotel. It shows the relationship between departments and indicates which department is responsible for which task. In a typical hotel, each department is managed by a manager who reports to the general manager.The security department is responsible for protecting the hotel's assets, its staff and its guests. It is headed by the chief security officer and its functions include conducting fire drills, monitoring surveillance equipment and patrolling the hotel premises. The safety and security department is also responsible for ensuring that all the hotel's rules and regulations are followed by its employees, its guests and its visitors. The ancillary departments of this department include recreation, travel arrangements and training.